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ITIL Foundation Training in Pune

ITIL, stands for Information Technology Infrastructure Library framework is helping many organizations standardize the selection, planning, delivery and support of IT services. The goal is to improve efficiency and achieve predictable service levels. ITIL guidelines and best practices align IT actions and expenses to business needs and change them as the business grows or shifts direction. ITIL is globally acclaimed certification which is the route for many management people to achieve new roles in the company. .

Course Duration: 18-20 Hours ITIL Foundation

  • 18-20 Hours extensive Training
  • Video recording of the sessions
  • ITIL certified and expert trainerswith real work experience
  • Study Material
  • Interview Questions
  • Real time case implementations
  • Resume Modification – Convert existing experience to show ITIL Experience
  • 100% Job assistance
  • Assured Global ITIL Foundation Certification

Module 0: 30 Minutes

  • Introduction to ITIL
  • Course Objective and Expectation setting
  • Course Agenda
  • ITIL V3 Certification Roadmap
  • ITIL Service Management Framework

Module 1: 90 Minutes

  • Service Management as a Practice
  • Why ITIL?
  • Concept of Service
  • Concept of Value (utility & warranty)
  • What is Service and its types
  • Concept of Service Management
  • ITIL Service Lifecycle
  • Service Provider Model
  • What is a Process?
  • Process characteristics
  • Function – overview
  • RACI Model and Chart
  • Sample Questions

Module 2: 60 Minutes.

  • ITIL Service Lifecycle – Service Strategy
  • Goals and Objective
  • Scope of Service Strategy
  • Value to Business
  • Process areas – Service Strategy (Scope, Purpose, Objective, Values)
    • a. Demand Management
    • b. Financial Management
    • c. Service portfolio Management
    • d. Business Relationship Management
  • Sample Questions – Service Strategy

Module 3: 90 Minutes

  • ITIL Service Lifecycle – Service Design
  • Goal and Objective of Service Design
  • Scope of Service Design
  • Value to Business
  • 4 Ps of Service Design
  • Five Major Aspect of Service Design
  • Process Areas – Service Design
    • a. Design Co-ordination
    • b. Service Level Management
    • c. Service Catalog Management
    • d. Availability Management
    • e. Capacity Management
    • f. IT Service Continuity Management
    • g. Information Security Management
    • h. Supplier Management
  • Sample Questions

Module 4: 60 minutes

  • ITIL Service Lifecycle – Service Transition
  • Service Transition – Objective 7 Scope
  • Service Transition Goal
  • Value to Business
  • What is Change?
  • Service Change

Module 4: Cont... 60 Minutes

  • Process Area – Service Transition
    • a. Transition Planning & Support
    • b. Change Management
    • c. Change Evaluation
    • d. Release & Deployment Management
    • e. Service Validation & Testing
    • f. Service Asset & Configuration Management
    • g. Knowledge Management
  • Sample Questions

Module 5: 90 minutes

  • Day 1 Recap
  • ITIL Service Lifecycle – Service Operation
  • Service Operation – Goal, Objective, Scope
  • Value to Business
  • Process Areas – Service Operation
    • a. Event Management
    • b. Incident Management
    • c. Problem Management
    • d. Request Fulfillment
    • e. Access Management
  • Sample Questions

Module 6: 60 Minutes

  • ITIL Service Lifecycle – Continual Service Improvement
  • CSI – Goal and Objective
  • CSI – Value to Business
  • The Deming Cycle
  • CSI Register
  • CSI Approach
  • Seven step Improvement Process

Module 7: 60 Minutes

  • Service Operations – Functions
  • Types of Functions
  • Service Desk Function
  • Types of Service Desk
  • Technical Management Function
  • IT Operations Management Function

Module 8: Technology Architecture: 30 Mins.

  • Service Automation
  • Why Service Automation?
  • Benefits
  • Preparing for Automation
  • Selecting tools
  • Exam: 60 Minutes

  • Over 3,900 Candidates trained via Classroom, Corporate and Online Training’s.
  • Work on real time scenarios as faced in the MNC’s.
  • Work on real time Data
  • Learn from Experienced professionals working as Technical Lead and Managers in MNC.
  • Attend free Demo and decide
  • 24*7 Support via chat, mobile and Email.
  • Get help in Python Global Certification.
  • Get Study material, Interview Questions, Software
  • Resume Modification to update existing skills with upto 3 years of ETL Testing experience
  • 100% Job Assistance.
  • Experienced professionals not satisfied with current job profile and seeking management positions
  • Business Analyst
  • Manager’s for getting the global certification
  • Adding brand value with the global certification tag
  • ITIL Expect , PMP, Six Sigma certified professional with 11+ years of IT industry experience
  • Executed diverse IT management roles like Operations Manager, Service Transition Manager, Management Consulting Expert, Program Manager
  • Professional training provider to Corporate

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I wanted to learn Data Analytics since it was needed in my job and nothing could have been better than to find a educator at Learn Well . 6 week (12-14 days) Woww!!, Initially i doubted will I be able to do it , but the brevity with which you briefed us through the topics was really very good. I would like to thank you for rescheduling the classes as per our convenience and would also like to thank you for staying in touch and clearing our doubts even after the commencement of the classes.

Hariharan Rajsekaran

Hariharan RajsekaranETL & Datawarehousing Consultant

The training's walked me through every step of the way in learning and marketing my new skills. Since I am in US, I took training online, they helped me setup my computer with necessary softwares, and delivered hands on training over Skype and Gotomeetings for several weeks, and helped me with preparing resume.

Sandip Pandey

Sandip PandeyTechnical Leader

First of all thank you so much for conducting a fantastic training. I am writing this as a feedback and i am sure everyone else in the batch is surely agreed with me that we had really nice training sessions. The methods, examples and concepts were very helpful in understanding the topic. Some of the really complex topics have been explained so well that it could easily understand for totally novice user.

Sandip Pandey

Vibha ThereBusiness Analyst

I would like thank the trainer and Learn Well Technocraft for delivering great sessions on 'Big data & Hadoop ' . Trainer has a great knowledge about Hadoop and delivered the sessions effectively . Keep up the good work guys !!!

Sandip Pandey

Anirudha LimayeSenior Developer ETL

We wanted to have database training for employees of our company, we were glad we took it from Learn Well. The wonderful thing was all sessions were totally practically oriented. The trainer they sent to our premises, were very qualified and professional. Our employees were able to complete the global certification also after the training.

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